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Sales representatives who’ve only ever worked with personnel on a face-to-face basis might find the idea of a phone call extremely limiting. Considering just how much business is being conducted remotely these days, it’s likely that this is the face of most operations however and that means it’s important to train these

You have been relentlessly utilizing the best marketing strategies to help your business get back to pre-pandemic levels, and with great success. All your hard work is starting to pay off, as you are now seeing a consistent flow of customers purchasing your brand of goods and services. As pleased as you

Call centers are essential to many businesses as they serve as the frontline of communication between customers and the company. Thus, it is crucial to train call center agents to provide excellent customer service. In New York, where there is a high demand for customer service representatives, effective call center training can

VoIP, Voice over Internet Protocol, is a technology that provides users the opportunity of making calls using the internet, rather than making calls using a conventional analog telephone system. VoIP works by converting sound into digital communication, then transferring it through a broadband internet system. Using VoIP business phones makes a great